Terms of Service

Aihrus hereafter recognized as “Provider”.

  • Before any work starts Customer must
    • Send Provider signed agreement
    • Give Provider access to all data, media, software, and hardware in order for Provider to perform its tasks according to this agreement.
  • Customer should send feedback including comments, critiques, and enough detailed information to reproduce errors within 3-business days of Provider’s review request.
  • Customer acknowledges automatic acceptance of implemented resolutions after 5-business days of no feedback.
  • Up to one month of unused hours can be banked for use towards support overages.

Payment Terms

  • Invoices sent via email
  • Payments accepted via
  • All invoices due immediately
  • Invoices 30-days past due
    • Monthly 1.5% interest added (18% APR)
    • Provider stops all work until Customer pays all open invoices
  • Invoices 60-days past due
    • Provider terminates this agreement
    • Customer can renew agreement by
      • Paying all open invoices
      • Providing a one month deposit
    • Providers unpaid assets are recovered without regard to Customer’s operations
  • Provider gives no refunds

Speculative Work

No speculative work is performed by provider.

Termination of Services

This agreement may be terminated with not less than 30 days prior written notice by either party. If terminated by Customer, Customer will only owe any balance due for work completed and/or projects under construction. If terminated by Provider, Provider will deliver all materials worked on up to the termination date.

Intellectual Property

Customer is responsible for the legal clearance of all Intellectual Property delivered to Provider.

Ownership Rights

Provider retains all ownership rights until Customer signs milestone or product release and has paid for the release in full.

Disclaimer of Warranties & Limitations of Liabilities

Provider agrees to make a good faith effort to provide a reliable, efficient, and accessible software package environment.

Except as expressly specified in any addendum executed under this agreement, Provider and its suppliers make no warranties, either expressed or implied, including any implied warranties of merchant ability and fitness for a particular purpose and those arising by statute or otherwise in law.

In no event shall Provider or its suppliers be liable for any special, indirect, incidental, consequential, and/or exemplary damages, losses or expenses including, but not limited to, lost profits, lost data, loss of computer time, failure to realize expected savings and any other commercial or economic loss of any kind arising out of or related to this agreement or the use or inability to use the products or services, even if Provider has been advised of or knows the possibility of any of these damages.

These limitations will survive and apply even if any limited remedy specified in this agreement is found to have failed its essential purpose.

Governing Law

This agreement shall be governed by and construed in accordance with the laws of the United States, state of Massachusetts, county of Suffolk, and city of Boston, without regard to choice of law provisions that would cause the application of the law of another jurisdiction.

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